FAQs

Frequently Asked Questions (FAQs)

❓ When will my order ship?

Orders are typically processed within 1–2 business days. Once shipped, you’ll receive a confirmation email with tracking information.

🚚 How long does shipping take?

We offer free standard shipping (5–8 business days) on all U.S. orders.

📦 How can I track my order?

To track your order, simply email us at chalkwake@gmail.com with your order number, full name, and the email address used at checkout. We’ll respond within 24 hours with your tracking update.

🔁 What is your return policy?

We accept returns within 30 days of delivery. Return shipping is free, and there are no restocking fees. Items must be in original condition and packaging.

💳 What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods available at checkout.

🛡️ Is my payment information secure?

Yes. All transactions are processed using secure SSL encryption, and your payment details are never stored on our servers.

📬 Can I change or cancel my order?

If your order hasn’t been processed yet, we may be able to change or cancel it. Please contact us immediately at chalkwake@gmail.com with your order number.